Operator: Veleo s.r.o.

Registered office: Stará Hora 817/49, 951 36 Lehota, Slovak Republic

Company registration number (IČO): 57 822 352

Contact: info@veleo.sk | veleo.sk

Effective date: 1 October 2026

Version: 1.0

Article 1 - Purpose of the rules

These Rules protect users, fair competition, the safety of Transport, the truthfulness of Offers and the credibility of the completion-confirmation and settlement process. They bind both Customers and Carriers to the extent appropriate to their respective roles.

Article 2 – Basic principles of use

• The user acts under a true identity and provides complete and up-to-date data.
• The Carrier submits only Offers that it is actually able and authorised to perform.
• The price of Offers is determined by the carrier; Veleo does not specify or approve the price for the carrier.
• The Customer may submit a Counteroffer; the Carrier may approve it for payment or reject it. Neither selection of an Offer nor approval of a Counteroffer alone creates a contract of carriage; it arises only upon due receipt and allocation of the full Transport Price within the payment deadline under the Terms.
• Users shall not abuse the platform's payment, assessment, claim or communication mechanism.

Article 3 – Prohibited use

• Fictitious, test or manipulative Requests, Offers, Counteroffers or Orders without a legitimate interest in Transport.
• Providing false information about identity, authorisations, insurance, vehicles, prices, cargo, passengers, bank accounts or performance of the service.
• Coordinated price manipulation, special purpose price increases or price reductions to distort commission, money laundering or other unfair behaviour.
• False Confirmation of completion, confirmation before actual performance of the service or submission of falsified POD, CMR, photos or other evidence.
• Unfounded or repeated Settlement Objections submitted solely to delay payout to the Carrier.
• Use of the Platform for fraud, legalisation of the proceeds of crime, financing of terrorism, violations of sanctions, illegal transportation or other illegal activities.
• Unauthorised collection of data, automated downloading contrary to the terms, attacks, bypassing security or disrupting operations.
• Harassment, discrimination, threats, blackmail or other inappropriate communication.

Article 4 – Accuracy and verification

Veleo may require appropriate verification of identity, authorisation to act, registration of businessman, bank account, vehicle, insurance, license or other data relevant to the security and legality of the Platform. Failure to provide appropriate cooperation may lead to temporary limitation of functions or accounts.

The carrier is also required to provide proof of the actual execution of the Shipment upon request if the Customer has filed an timely Objection or there is reasonable suspicion of incorrect Confirmation of completion. The carrier must not require PIN from the Customer before the actual performance of the service.

Article 5 – Prices, Offers and Counteroffers

Veleo does not specify the price of transport. However, it may verify a manifestly inappropriate, purposeful or economically illogical transaction where circumstances indicate a fictitious Order, circumvention of charges, fraud, abuse or other security risk.

Such a verification does not entitle Veleo to replace the price separately by a different price. Where a change in price is necessary, it must be submitted or explicitly approved by the relevant Contracting Party in a manner recorded by the Platform. The price approval will open a payment step; the contract of carriage will be created only by proper acceptance and allocation of the entire price of transport.

Article 6 – Confirmation of completion, Confirmation of Customer and Objection

The Carrier confirms completion only after the service has actually been performed. The Customer may then voluntarily confirm successful completion directly on the Platform or by providing a one-time PIN to the Carrier. This confirmation allows earlier completion of the Order and payout; the Customer should not provide the PIN if they have an apparent reservation at handover.

Users must not alter, falsify or misuse timestamps, proof of delivery, photographs, CMR documents, electronic signatures, PINs or other audit records. If the Customer does not give voluntary confirmation and wishes to stop the payout, the Customer must deliver an Objection to Veleo within 24 hours through the Platform or at help@veleo.sk; the Customer must also promptly inform the Carrier of the defect or problem discovered. Where there is suspicion, Veleo may invalidate technical confirmation for settlement purposes and request further evidence.

Article 7 – Communication and personal data

Contact details and personal data obtained through the Platform may be used only for purposes related to the specific Request or Transport, use of the Platform, invoicing, safety and statutory obligations. Exact loading, stop and unloading addresses may be made available to registered Carriers already at the Request stage because they are needed to assess site accessibility for the vehicle's parameters, route feasibility and accurate transport pricing. The Carrier must not use them for unrelated marketing, creating its own contact databases or any other unrelated purpose.

An additional telephone contact at loading, a stop or unloading is optional and contains only a telephone number; this Platform field does not require a name or other additional personal data. The telephone number is made available to the selected Carrier after the contract arises, to the extent needed to coordinate the specific Transport. If it belongs to a third party, the Customer is responsible for having appropriate authority or consent to provide it for this purpose. Details of personal data processing, legal bases, recipients and retention periods are governed by the Privacy Policy.

Article 8 – Circumvention of fees and security mechanisms

For a specific Transport arranged through Veleo, users must not intentionally move the agreement or payment outside the Platform to avoid the agreed Commission or the mechanism for securely recording the Order and settlement.

This rule does not apply to independent business relationships demonstrably not arising through Veleo's intermediation, or to rights that cannot validly be restricted by contract.

Article 9 – Ratings and user content

Ratings must be based on actual experience, factual and proportionate. False ratings, payment or rewards for false ratings, threats to post a rating to obtain an unjustified advantage, insults, disclosure of sensitive data and unlawful content are prohibited.

The single contact point for users and competent authorities in matters of Regulation (EU) 2022/2065 on digital services (DSA), including notifications of illegal content, shall be info@veleo.sk. Communicating can be done in Slovak or English. Contact allows direct electronic communication and is not limited to automated tools.

Anyone can electronically communicate to info@veleo.sk specific content they consider illegal. The notification shall contain a sufficiently substantiated explanation of the illegality, the exact electronic location of the content, in particular the URL, and, where appropriate, the identification of the request, tender, evaluation or account, the name and e-mail of the notifier, if no legal exception is applied, and a statement that the notifier considers that information and claims to be correct and complete in good faith. If the notification is incomplete, Veleo may request an addition.

If Veleo has the notifier's electronic contact details, it acknowledges receipt without undue delay. It assesses the notice in a timely, diligent, objective and non-arbitrary manner and informs the notifier without undue delay of its decision and available remedies. If automated means are used to handle the notice, this is stated in the decision notification.

Veleo may hide or remove illegal or rules infringing content and may require its modification. When limiting the visibility of the content, payment, service provision or account due to illegal content or content conflict with those rules, it shall provide clear and concrete justification to the user concerned at the latest when the measure is effective. It shall indicate the nature, scope and duration of the measure, the decisive facts, the use of automated means, where used, the relevant legal or contractual reason and the available remedies. This obligation applies if Veleo has the relevant electronic contact details; the exemptions apply only to the extent permitted by the DSA. Objection may be lodged under Article 12.

Article 10 - Safety of cargo and passengers

It is prohibited to order or carry prohibited items or materials. Dangerous, high-value or specially regulated cargo may only be carried if it has been duly declared and the parties comply with the relevant legal, insurance and safety requirements.

In passenger transport, users must comply with safety rules, the driver's lawful instructions and the specific regulations for the relevant type of transport.

Article 11 – Measures of Veleo

• Alert, call for redress or request for documents and additional verification.
• Temporary limit of the account, Requests, Offers, Counteroffers, Orders or Payouts.
• Suspension of settlement and a request for evidence of performance or payment.
• Removal of content or cancellation of a transaction where the service is not yet due to be performed and there is a serious safety or legal reason.
• Suspension or termination of an account in the event of a serious or repeated breach.
• Preservation and disclosure of data to the bank, payment service provider or authorised authority, to the extent permitted or required by law.

Article 12 - Objections and complaints against the Platform measures

The user may object or complain against the Veleo measure, in particular against removing content, limiting functions or suspending or terminating an account, through the available Platform functionality or at info@veleo.sk. Indicates the identification of the account, the Orders or content concerned and the reasons for the objection. Veleo shall assess the opposition without undue delay, impartially and proportionately to the circumstances; it may request that the information or evidence be supplemented. It shall inform the user electronically of the outcome and the reasons therefor. If the opposition is granted, it shall, without undue delay, withdraw or modify the measure and renew the relevant access.

Veleo shall fulfil specific obligations to handle complaints or mediation to the extent that they are applied to it under the legislation on online brokering services and shall make the relevant information available in the manner required by the legislation.

For complete termination of services to a Carrier, the 30-day period and statutory exceptions under Article 18 of the Carrier Terms apply. An objection to a Platform measure does not replace a Settlement Objection or alter its 24-hour deadline under the Payment Terms.

Article 13 - Amendments to the rules and effectiveness

Veleo may change the rules due to the development of the Platform, legal compliance, security or change of business model. Substantial changes shall be notified to the carriers on a durable medium within the period required by the legislation. Urgent safety or legal changes may be effective earlier if the legal framework allows it.

These rules shall enter into force on 1 October 2026.