Clear information about Veleo

Veleo is a digital marketplace for road transport. A customer enters one request, receives quotes from registered carriers, chooses a price and follows the order through delivery. It is designed for individuals, companies and organisers of group passenger transport.

You can request individual shipments, pallets or cargo requiring a full vehicle. A separate flow supports passenger transport with intermediate stops, waiting time and a return journey. The current service does not accept dangerous goods.

No. Submission creates an open request that suitable carriers can quote. The order is confirmed only when you accept a quote or a carrier accepts your lower price proposal. Confirming one quote closes all the others.

The system compares the route and requirements with carrier operating locations and active vehicles. It checks payload, volume, dimensions, vehicle type and equipment for cargo, and bus capacity for passengers. A carrier without a suitable vehicle cannot quote work it cannot technically perform.

Carriers see the exact route, map points, timing and technical parameters required to calculate a price. The customer's name, email, phone, location contact numbers and private notes remain hidden. Only the selected carrier receives the contacts needed to perform the transport.

Yes, until the order is confirmed. Editing creates a new request version and invalidates quotes based on the old route, timing or cargo. Changes after quote acceptance must be agreed with the selected carrier under the applicable terms.

Carriers price the same current request and cannot see competitors' prices or notes. The customer sees up to three current unexpired quotes and can accept, reject or propose a lower price. The carrier decides whether to accept that proposal; after a decline, the original quote may remain available until expiry.

Payment details are created after a quote is accepted. The order page shows the exact amount and variable symbol, plus an IBAN and PAY by square QR code when production payments are configured. Payment is a bank transfer, and transport can start only after it is recorded and a vehicle and driver are assigned.

Every order has a secure page containing its number, route, current request version, quotes, payment, carrier and journey status. Registered customers also see active and completed orders in their account. Veleo sends email for important changes.

The PIN is simple evidence that transport was completed. Veleo creates and emails it when the journey starts; the customer gives it to the driver only after delivery. A new PIN invalidates the old one, and three incorrect attempts require carrier resolution.

A customer account saves contact and billing details, pre-fills future requests and brings orders together in one place. Veleo can also provide a secure link to an individual order. The available options depend on how the request was created.