Authorised party: Veleo s.r.o., Stará Hora 817/49, 951 36 Lehota, IČO: 57 822 352

Authorising party: the registered Carrier identified in the Platform account

Veleo contact: info@veleo.sk | veleo.sk

Effective: upon acceptance by the Carrier, but no earlier than 9 November 2026.

Version: 1.1

1. Purpose and relationship to the Platform

The Carrier uses the Veleo Platform to obtain Requests and submit its own Offers for Transport. The Carrier independently determines the price and terms of its Offer. The Customer may select the Offer or submit a Counteroffer, which only the Carrier may approve. Neither selection of an Offer nor approval of a Counteroffer creates a contract of carriage at that stage; the contract arises directly between the Carrier and the Customer only upon Veleo's due receipt and allocation of the full Transport Price within the payment deadline under the Platform's terms.

The Carrier hereby authorises Veleo to facilitate and technically support communication of its Offers, Counteroffers and acceptances and grants Veleo the powers below to receive and administer payments relating to Orders concluded through the Platform.

2. Scope of the payment authorisation

The Carrier expressly empowers and authorises Veleo, exclusively in connection with specific Orders arranged through the Platform, to:

• receive payments of the Transport Price from Customers in the Carrier's name and on its behalf, with due receipt and allocation of the full Transport Price within the payment deadline constituting the moment when the contract of carriage between the Customer and the Carrier arises;
• identify and record the amounts received by Order and Carrier;
• confirm receipt and allocation of a duly identified payment to the Customer, with the formation of the contract of carriage at that moment also discharging the Customer's monetary obligation to the Carrier to the extent received;
• defer administrative settlement during the agreed 24-hour window after Completion Confirmation and temporarily suspend payout in the event of a timely Objection or another justified reason;
• pay the Carrier the Transport Price due after taking account of any justified refund, chargeback or other adjustment of the specific Order; Veleo's standard Commission is not deducted from this payout, except for the special cancellation settlement under the following point;
• carry out the refund or correction in the cases and to the extent specified in this mandate, the payment terms or under a specific agreement of the parties or a binding legal ground;
• on valid cancellation by the Customer less than 48 hours before the agreed date and time of the start of Transport, refund 70% of the original Transport Price to the Customer, pay 25% of the original Transport Price to the Carrier and set off or directly apply the remaining 5% of the original Transport Price against the separate cancellation platform fee owed by the Carrier to Veleo. The Carrier expressly approves this settlement; it is neither standard Commission for successful Transport nor an additional Customer fee;
• Veleo's standard Commission and any monthly or other ordinary platform fee are separate obligations of the Carrier to Veleo. Veleo invoices them separately after successful Transport or collectively for a settlement period, normally monthly, and this mandate alone does not authorise Veleo to deduct them from the Transport Price received in the Carrier's name. The exception is the express authority stated above to settle directly the 5% cancellation platform fee on valid cancellation less than 48 hours before the scheduled start.

3. What this authorisation does not permit Veleo to do

LIMITS OF AUTHORISATION Veleo is not authorised to create or change an Offer's price itself, approve a Counteroffer on behalf of the Carrier, commit the Carrier to Transport other than that offered or approved for payment by the Carrier itself, or assume the Carrier's responsibility for the consignment or passengers. Veleo is not authorised to create a contract of carriage before due receipt and allocation of the full Transport Price under the agreed payment mechanism.

This assignment does not in itself make Veleo a party to a contract of carriage and does not create Veleo's right to act on behalf of the Customer. Veleo only carries out platform and payment-administrative acts within the scope of this mandate.

4. Completion confirmation, Customer confirmation and 24-hour window

After the actual performance of the service, the carrier shall mark the Order as completed and provide adequate proof of execution available according to the nature of the service. The customer can then voluntarily confirm the successful completion directly in the Platform or by providing a one-off PIN code to the carrier. The carrier shall not require or enter a PIN before the actual performance of the service.

If the Customer voluntarily confirms successful completion, Veleo may initiate payment of the Transport Price to the Carrier immediately. If the Customer does not give Customer Confirmation, Veleo notifies them of the Carrier's Confirmation of Completion and allows 24 consecutive hours for a Settlement Objection. During this period, Veleo does not normally initiate a payout; if an Objection is not delivered in time through the Platform or at help@veleo.sk and there is no other justified impediment, Veleo initiates the payout without undue delay after the 24 hours have expired.

The carrier takes note that Customer Confirmation or expiry of the 24-hour period only regulates payout time and does not limit the customer's legal claims from hidden defect, damage, loss, theft, delay or other breach of the contract of carriage.

5. Veleo's refund authority approved in advance

The carrier in advance and expressly entitles Veleo to make a refund to the Customer without the need for a new individual consent of the Carrier if one of the following objective cases occurs:

• The carrier has cancelled the Order or announced that it will not perform the Service through the Platform and the Customer has not accepted the Substitute Service.
• The carrier has explicitly acknowledged that the service has not been performed.
• The Customer has raised a timely objection alleging complete non-performance and, following a proper request, the Carrier has neither denied non-performance nor provided reasonable evidence of performance within the specified reasonable period; for settlement purposes, Veleo may treat non-performance as undisputed.
• The Customer has cancelled an already paid Order under the applicable cancellation rules; for standard cancellation less than 48 hours before the scheduled start, Veleo refunds 70% of the original Transport Price, pays 25% to the Carrier and applies 5% against the separate cancellation platform fee under this mandate;
• The payment was duplicated or there was an undisputed overpayment.
• The Customer and Carrier have agreed on a full or partial refund through the Platform or in any other demonstrable way.
• Refund, chargeback or correction is mandatory under the law, binding decision, bank rules or authorised payment service provider applicable to the transaction.

6. Shipment damage, partial loss and delay

The Carrier does not grant Veleo general authority to determine the amount of its liability for damage to a consignment. Where damage, partial loss, theft of part of the consignment or delay is alleged, Veleo may temporarily suspend settlement and facilitate an exchange of evidence and agreement between the parties, but does not automatically refund the Transport Price solely on the basis of the Customer's unilateral assertion.

Veleo may make a full or partial refund on grounds of damage if the Carrier approves it, if it follows from an objective rule agreed in advance, if a binding legal ground requires it or if the claim has been determined by a final or otherwise binding decision. Otherwise, the claim for damages is resolved directly between the Carrier, the Customer and, where applicable, the insurer.

7. Repayment after payout

If Veleo has already paid the amount to the Carrier and an obligation to make a refund subsequently arises under this mandate, an agreement, legislation, a chargeback or a binding decision, the Carrier undertakes to repay the corresponding amount to Veleo without undue delay after being requested to do so.

The Carrier authorises Veleo, to the extent permitted by law, to set off a due refund or chargeback claim against the Carrier's current or future payout entitlements from other Orders. This authority does not cover Veleo's standard Commission or monthly platform fee, which are invoiced separately; it does not affect the separate express authority to settle directly the 5% cancellation platform fee from the retained cancellation amount for cancellation less than 48 hours before the scheduled start. Veleo provides the Carrier with the Order identification, reason and adjustment amount.

8. Bank account and records

The carrier shall notify Veleo of the bank account that belongs to him or is legally entitled to use to receive business payments. The change of account may be conditional upon additional verification by Veleo. Payment for the account of a third party shall be made only on sufficient legal and verified grounds.

Veleo keeps internal transaction records of received and paid amounts according to Orders. The payment mechanism is not a payment account or an electronic purse of the carrier and cannot be used to hold funds available not related to a specific shipment.

9. Duration and revocation of the authorisation

The authorisation is granted for the duration of the Carrier's registration on the Platform. The Carrier may revoke it using a method allowed by the Platform or by written notice to Veleo; revocation does not, however, affect Orders already concluded, payments received, open objections, refunds, chargebacks or settlements for which completion of the existing process is necessary to fulfil obligations arising before revocation took effect.

Revocation of the payment authorisation may mean that the Carrier cannot accept further Orders using Veleo's payment mechanism unless the Platform provides an alternative payment method.

10. Electronic acceptance and proof

The Carrier grants this mandate by separate electronic confirmation during registration or in account settings. Veleo retains the document version, date and time of confirmation, account identification and a reasonable audit trail of the person granting the mandate on the Carrier's behalf. By granting the mandate, the Carrier expressly agrees to Veleo receiving payments in the Carrier's name and for its benefit and to the payout and refund rules in this document and the Payment Terms.

11. Final provisions

This authorisation shall be interpreted together with the General Terms and Conditions for Carriers and the Veleo Payment Terms. If any authorisation under this document is inadmissible in a particular case under mandatory law or regulatory decision, it shall be used to the nearest permissible extent and Veleo may adjust the payment process accordingly.

The electronic granting of this authorisation shall be carried out separately from the general consent of the General Terms and Conditions for Carriers in such a way as to demonstrate that the carrier has explicitly granted the payment authorisation.

Supplement to the mandate for Orders under edition 1.1

The Carrier expressly authorises Veleo, where the Customer cancels an already paid Order at least 48 hours before the agreed start of Transport, to refund 99% of the original total Transport Price to the Customer and settle the remaining 1% directly against the Customer's separate cancellation fee owed to Veleo and expressly agreed in advance. The Carrier receives no compensation in this case; this is not its standard Commission. For an unpaid accepted Offer, Veleo invoices the 1% directly to the Customer and this fee does not create a receivable for the Carrier.

If the original payment for Transport arrives after cancellation, the Order is not reinstated. The payment is allocated and returned taking account of the cancellation charge already invoiced. If the 1% fee has been paid separately, the original Transport Price is refunded in full. Otherwise, that same 1% fee may be settled and the balance refunded; no second invoice is issued for the same cancellation and the fee is not charged twice.

For the specific Offer, any lawfully agreed terms more favourable to the Customer apply. Mandatory Consumer rights, including any statutory right to withdraw from the contract and to a refund, are not restricted. Statutory withdrawal must not automatically be treated as a chargeable contractual cancellation. In the event of an objection, statutory exception or special terms, Veleo checks whether the fee applies and its amount before invoicing or settling it.

This edition 1.1 applies to new Requests created after it is made available on the Platform where the Customer confirmed edition 1.1 when creating the Request. For previously created Requests and Orders, the texts accepted at the time and any separately agreed terms remain decisive, even if an Offer is accepted later. The new edition does not apply to them retroactively. The Platform retains the original texts in its archive and provides links to the recorded terms for each Order.