How Veleo works
6 min readHow to track transport and confirm delivery
After submission, the request page and customer account contain the current route, offers, payment, selected carrier and journey status. Customer, carrier and driver therefore work with one auditable process.
What the statuses mean
The status shows the current step without requiring a phone call.
- Request submitted: waiting for carrier offers.
- Offer received: at least one valid price is available.
- Confirmed: a carrier was accepted; payment and assignment follow.
- In transport: the journey has started.
- Completed or failed: the result remains in order history.
- Cancelled: the order ended before completion.
Vehicle, driver and data access
After confirmation, the carrier assigns an active vehicle and driver. The driver sees only currently assigned active orders; reassignment removes the previous driver’s access immediately.
Starting and operating the transport
Transport can start only after payment is recorded and a vehicle and driver are assigned. The carrier or assigned driver changes the status, the customer sees updates and important events can trigger email notifications.
- The carrier plans the vehicle and driver.
- Payment is recorded.
- Starting the journey creates a new two-digit delivery PIN.
- The driver confirms successful or failed completion.
How the delivery PIN works
The customer gives the two-digit PIN to the driver only after actual delivery. Only a one-way hash is stored. A new PIN invalidates earlier ones, and three incorrect attempts block completion for manual carrier resolution.
- Never send the PIN in advance or place it in a public note.
- A new PIN invalidates all previous PINs.
- A failed delivery remains recorded for follow-up.
Would you like a specific price?
Create one request with your route, date and requirements. Receive carrier offers for the same assignment and compare price and service scope.
Create a requestRelated topics